FAQ

How can I check the status of my order? 

    • the status of your order is updated regularly on bpak.com. the order status represents what is happening with your order between the time you place it and the time it ships from our warehouse.
    • to find your order status, visit the order history page of the "my account" section of bpak.com. here you will find detailed information about current and past orders. once your order is shipped, your tracking number(s) will be displayed when available.
    • we will also keep you up to date about the status of your order by email.


Am I able to make a change to or cancel my order?

    • Because we strive to get your order shipped as quickly as possible, we cannot cancel or change an order once placed as processing begins immediately.


What shipping methods are available for my order?

    • We are pleased to offer flat rate shipping for most shipping services. At checkout, you will be prompted to choose a shipping method for your items(s). 
    • Each shipping method has its own restrictions and charges that will be applied to your order. Please note, some items may offer only one shipping method. as you update your shipping method choices, your order total will adjust accordingly.
    • most items can ship with ground, 2-day and next day delivery.


How long will it take to receive my order?

    • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the united states.
    • Domestically, it usually takes 3-6 business days for ground delivery once the item is shipped.


What is BPAK’s return policy?

    • Products must be unused and in good condition with original packaging attached.
    • Returns of full-price merchandise must be made within 30 days of purchase.
    • Returns on sale merchandise must be made within 14 days of purchase.
    • Please reference our customer care pages for a full list of return rules and restrictions. 

How should I return my damaged or defective product?
 
    • In the case of items damaged during shipment, please immediately contact our customer care department and we will work with you to replace your item as fast as we can.
    • We will ask you to return the damaged/defective item to us using our free return service.